First published 21 February
by Clinton Jones, President of Central Park Toastmasters
Keeping up with the Joneses
Hi, ten years ago I moved to the wild West Coast. looking for a lifestyle change and a good place for Harry the hound to grow up. There was heaps to do with the beach and the Woodhill forest near by. As mentioned in previous issues I was always weary of West Coast beaches so I had resisted the urge to tear off madly into the frothing furious water…until now!
One thing I have always wanted to do was learn to surf so about four years ago I bought a 9ft 6in board from Cash Converters (that well known surf shop). Up until Sunday that board has hung in my shed longing to hit the water. So on Sunday I decided enough was enough and in typical bloke fashion tore off madly into the frothing furious west coast surf only to be dumped back on the beach, board and all with a thud by a rogue wave! Hmmmm what happened to the lessons?… They (the ones catching all the waves) say lessons can save months of getting sat unceremoniously back on the black sand! The positive for me was getting the board wet ticked off another personal goal… YES !
- Lesson one – if you want to do something new, take time to learn some tips, it will pay off big time.
- Lesson two – don’t sit there thinking about it, “just do it” anyway, wish I had sooner, it’s so worth it.
I hope you had a great weekend with family and friends, have an awesome week … cheers Jonesey !
Harry the west coast hound still hasn’t stopped laughing about my random attempt to surf!
Sellng the Sizzle
“Life consists not in holding good cards, but in playing those you do hold well”
Differentiating ourselves from our competitors is a way of overcoming the focus on price by both buyer and seller. I am personally involved on a daily basis… Here are a few simple things we are working on that our customers tell us our competitors are ignoring…opportunity knocks.
- Sharp appearance, clean shoes, clean clothes, clean car,common courtesy, listen.
- Pre and post meeting calls to check on and thank customers for time, listen.
- On time, organised and prepared for meetings (ok ok I said ‘working on’) , listen.
- Listen to all feedback , willingly make changes to benefit staff and customers.
- Under promise and over deliver, communicate and work together to perform.
- Recognise staff and customer performance jointly work as part of each others teams.
These are just a few of many things we can all do to differentiate ourselves without mentioning $$$
“ Golden Rule of selling…Listen to staff and buyers as you would have them listen to you”