Tag Archives: Communication

Another exciting Toastmasters meeting

Meeting – 30 August 2016

The coffee was brewed and the toast cooking as our members gathered for another exciting fortnightly Toastmasters meeting.

Eric, our Toastmaster, started the meeting following a welcome from the club President, Steve. Steve welcomed Raphael as a guest and noted that he had come for a 2nd visit so it was good to know that he hadn’t been scared off.

Roozbeh was Grammarian for the day and his word of the day was “resolute”. The point of this is to encourage everyone to use the WOD and embrace the ongoing opportunities to add to our vocabulary.  Roozbeh’s role was to listen for ums and ah’s and any interesting word or phrase usage.

The first part of our meeting had 2 very good speakers delivering speeches from their manuals. Both speeches were entertaining and informative and very good examples of different ways to present. Sue took the opportunity to conduct a farewell speech to very close relatives and Jeremy gave a business briefing relating to paying tolls on roads. Both very thought provoking. Our 3rd speaker was Clinton delivering an overview of what being a member of Toastmasters is all about.

After a brief 5 minute break the 2nd part of the meeting included Table Topics which are a great opportunity to speak in an impromptu manner whilst using Toastmasters tips and tricks to deliver an interesting 1 minute speech.

Everything is evaluated so all the above were followed by peer evaluations and recommendations for development.

As usual a great meeting that was fun and informative and an excellent start to the day.

Why not join us at our next meeting on Tues 13 September at 0700. See you there?

Ruth Turnbull 

Advertisements

UPBEAT – Stay Positive

UPBEAT – Monday Morning Motivation
Edition 118 – First published Monday 28 November 2011
Clinton Jones

Keeping up with the Joneses

Hi,talk about fear, I have never known anything like it and hope I don’t ever again…yes the old Auckland Sky Tower was certainly responsible for instilling the fear of heights in me. It was about this time each year that my dad used to take us to the Farmers Trading Company building in the City as a Christmas treat(yeah right). The trip included some christmas shopping, lunch, hooning around the legendary rooftop kids playground…..and a visit to the ‘sky tower’ viewing platform. Unlike its modern day Sky City equivalent the Farmers tower still ranks as one of my worst childhood memories. So you wont catch me lining up to visit our customers on the highrise building projects around town. This was something I sheepishly recounted when asked to talk about my worst fears at a Toastmasters meeting recently……interesting how you wish you could but you never do forget this embarrassing stuff.

Thankfully the weather gods smiled favorably on the Green Gorilla sales team as we took time out to recognise and celebrate a busy and successful year of taking on the big guys….well done team, long may the fun and excitement continue.

Mums fresh baked scones and jam provided an afternoon tea  highlight on the Sunday motorbike ride to Devonport as we had fun relaxing with family and friends and making the most of the weather.

I hope you also got a chance to relax and catch up with friends and family this weekend to recharge the batteries in anticipation of another big working week ahead….have a good one, cheers Jonesey ! 

Harry Jones is loving his new improved and enlarged back yard, lots of room for good mates Oscar and Katie to create havoc in the hood.

Selling the Sizzle

  • Failed in business in 1831
  • Ran for the legislature and lost in 1832
  • Failed once again in business in 1834
  • Sweetheart died in 1835
  • Had a nervous breakdown in 1836
  • Lost a second political race in 1838
  • Deafeated for Congress in 1843
  • Defeated for Congress in 1846
  • Defeated for Congress in 1848
  • Defeated for US Senate in 1855
  • Defeated for Vice President in 1856
  • Defeated for US Senate in 1858

The man was Abraham Lincoln, elected sixteenth president of the United States in 1860.

I had such a cool week, it started amazingly with heaps of feedback from so many of you about positive customer service experiences, thanks to all of you who took the time to share ‘upbeat’ info.

Then after a lean couple of weeks with following up proposals and sales tenders it all happened and we got some long awaited authorisation to proceed from some of my oldest quotes in the system! WINS are beautiful when you have pursued them so relentlessly without getting the nod, what a buzz. The amazing thing is that it becomes infectious and we found that by feeding off each others success we ended up having one of our most successful new business sales weeks ever!

Just like with Abraham Lincoln’s track record above the key thing he never stopped doing was believing he would ultimately be successful….like all good sales people! It is hard to stay positive at times when it seems everything is against you or things are not looking likely to break your way. I never stopped believing we could win the business but I would be dishonest if I didn’t admit to having lots of doubts along the way, awesome feeling, looking forward to working hard for more wins soon.

“Frustration,Aggressiveness,Insecurity,Lonliness,Uncertainty,Resentment,Emptiness-these are the elements of the failure(F.A.I.L.U.R.E.)mechanism.These are the enemy.” Maxwell Malt

 

UPBEAT – The importance of the customer

UPBEAT – Monday Morning Motivation
Edition 117 – First published Monday 21 November 2011
Clinton Jones

Keeping up with the Joneses

Hi, its hard to beat the adrenalin rush of a motorbike ride, it has been far too long since the Suzuki Retro got to stretch her legs, memo to self don’t let it happen again this Summer. We took the opportunity to check out some of the worlds best triathletes this weekend in the Auckland ITU event on the city of sails waterfront. How cool to see Andrea Hewitt, Kris Gemmell and Bevan Docherty on the podium and at the top of their game on the world stage…..roll on London Olympics! Certainly made me keen to get back in to it in the new year all going well. She is a tough road saving the planet but hey someone has to do it and this weekend I was on call representing Green Gorilla Bins at the coal face, the sharp end of the environmental cutting edge. It was a buzz as all hell broke loose and our customers got into the building, construction, DIY swing of things. It was a pleasure to sign plenty of business as the enquiry came thick and fast, thanks to all our customers for their continued support and positive feedback. I love providing exceptional customer service and it is especially rewarding when good service self fulfills and manifests itself into referral and additional business.The personal touch combined with a small willing and enthusiastic team determined to deliver on the service promise is a powerful combination for any business. I was encouraged to dig out a framed poster I bought at the Avondale Market a few years ago that says it all in my view. It is a picture of a giant lion and says…….”Customers are King in our business, customers make paydays possible” The poster has pride of place at my desk. I never thought I would enjoy working the weekend so much, crikey making money is simple and can be lots of fun.

I hope you had fun too this weekend with family and friends. Have a great week…..cheers Jonesey!

Harry Jones the planet saving hound is a proud member of the Green Gorilla team!

Selling the Sizzle

I saw this poster on a Toyota dealership wall once;

What is a customer?

A customer is the most important person ever in this office…in person or by mail. 

A customer is not dependent on us…we are dependent on him or her. 

A customer is not an interruption of our work…they are the purpose of it. We are not doing them a favour by serving them…they are doing us a favour by giving us the opportunity to do so.

A customer is not someone to argue or match wits with. Nobody ever won an argument with a customer.

A customer is someone who brings us their wants. It is our job to handle them profitably to them and ourselves.” 

Ever since seeing this I have used it in every role I have ever held in a company. It says everything about the importance of customers to a business. It is a creed or ethos that should be followed by every business. Ideally,every employee should refer to this before , during and after every day in a business serving customers. As my $10 poster from the Avondale Market above so rightly said without customers paydays are not possible. We would all do well to remember this in our jobs because it is obvious that a number of businesses lose sight of this and struggle because of it.

This weekend has been a timely reminder for me and for us all as we approach an important part of our financial year where making every post a winning one is essential prior to the break….good luck !

“Customer service isnt about satisfaction. Its about dazzlement.” Chip R. Bell

UPBEAT – Ordinary bloke, extraordinary New Zealander

UPBEAT – Monday Morning Motivation
Edition 116 – First published Monday 14 November 2011
Clinton Jones

Keeping up with the Joneses

Hi, the road back to fitness is a long winding one, there is the odd hill for good measure. I have had setbacks and these have thankfully been off set with some little wins along the way. I will never underestimate the importance or value of fitness and health nor will I ever not listen to my body again…..time is a great healer. That said I am ahead of schedule (of course) and happy with my progress. No,Cameron Brown the champion Iron Man is not shaking in his boots yet but he needs to keep an eye out.Boris the injured Jones cat is also proving time is his best friend as he continues to recover slowly. The minor birds who nest annually in our letter box are thankful Boris is temporarily off the predator list! After making do for a number of years with a make shift BBQ and resisting the temptation to upgrade I finally weakened, mortgaged the house(again) and got a new one ! Crikey it is scooby doo, almost too scared to wear it out, I am sure I will get over it as the summer and festive season approaches rapidly…..bring it on.  

I hope you had a relaxing weekend with family and friends. Have a great week, cheers Jonesey!

Harry Jones the #1 BBQ assistant hound chef welcomes the new oven with open paws!

Selling the Sizzle

It has been very humbling. It shows that New Zealand is full of good bastards.”   
Jup Brown….Kiwi Legend

I love reading inspirational stories about ordinary blokes or blokess’s just like you and I who achieve extraordinary things. I have been following one such story about someone who fits the bill perfectly.

Jup Brown is definitely one of those people in my eyes. He has just completed a run of 2900km in 67 days through New Zealand . That is one and a half times the length of New Zealand and 40-50km for every day along the way! The 38 year old plumber from Wanaka ran to raise awareness and money for The Stroke Foundation. Tragically there are 45,000 stroke survivors in New Zealand who need help to reach their full potential.

He was inspired and accompanied by his good mate Nick Chisholm, the amazing thing about that is Nick became a stroke victim as a 27 year old after a rugby accident. It left him unable to walk or talk! Incredibly Jup ran a 100km fundraiser earlier that raised $40k to buy Nick a special bike so he could make the NZ run! Two ordinary blokes combining their amazing enthusiasm and determination to do their bit for many other similarly affected kiwis, an extraordinary success story

I remember watching an interview on Campbell live as they set off and being moved to tears as they were both interviewed with Nick answering questions by pointing to letters on a board that made the words of his reply !…incredible. I will also always remember Jup saying to the reporter that the marathon he was about to embark on had taken on a special significance as his dad had also recently had a stroke! In classic bloke style he had said to his dad after the stroke “you better not die mate or I will come to the funeral and punch you in your coffin.” The following is a powerful extract from the article that sums it all up perfectly, I hope you get something positive from it to launch your week!

 “Jup has simple advice for people who are battling adversity in their own lives:”Keep trying and believe that nothing is impossible. We all have challenges in our lives but you never know what you can achieve if you keep at it. Dream big because you determine whether you will get there or not. I know that after running this I will never say that something is impossible again. But the best advice I can offer is…get a lot of people to support you. The people I have met have given me the power and mental strength to achieve this.”

“There are always people worse off than me, and we need to remember that” Jup Brown (ordinary bloke, extraordinary New Zealander)